Terms of service

Terms and Conditions

1. Introduction

Welcome to our telehealth service. By accessing our website and using our telehealth services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Services

We provide telehealth consultations with Australian-registered doctors specialising in weight management. Based on your health assessment and consultations, our doctors may prescribe treatments, which are then compounded and dispensed by our partner pharmacies. Prescriptions are sent directly to these pharmacies; patients do not receive prescriptions directly.

3. Use of Services

Eligibility: You must be at least 18 years old to use our services.
Health Assessment: Accurate and complete information must be provided during your health assessment to ensure appropriate treatment.
Consultations: Our telehealth consultations are conducted over the phone, allowing you to speak directly with a qualified doctor from the comfort of your home. Patients must ensure they are available at the scheduled consultation time and in a private, quiet location to discuss their health information.
Prescriptions: All prescribed treatments are sent directly to our partner pharmacies for compounding and dispensing. Patients are not permitted to use prescriptions at other pharmacies.

4. Privacy

Your privacy is paramount. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

5. Payment

Payments for consultations and prescribed treatments will be issued via invoice directly after the consultation has been completed. There is no pricing listed on our website, as each treatment plan is tailored to the individual. All invoices must be paid in full before prescriptions are sent to our partner pharmacies for processing and dispensing.

6. Refunds and Cancellations

Consultations: Cancellations made at least 24 hours before the scheduled time may be eligible for a refund or rescheduling.
Treatments: Due to the personalised nature of compounded medications, refunds are not available once the prescription has been processed by the pharmacy.

7. Limitation of Liability

While we strive to provide the highest standard of care, we are not liable for any indirect, incidental, or consequential damages arising from the use of our services. This includes, but is not limited to, any loss or damage resulting from:

Misuse of prescribed treatments.
Inaccurate information provided during the health assessment.
Technical issues during telehealth consultations.
Missed consultation appointments where the patient was unavailable or unresponsive.

8. Modifications

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.

9. Contact Us

For any questions or concerns regarding these terms, please contact us.

Privacy Policy

1. Introduction

We are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

2. Collection of Personal Information

We collect personal information to provide you with our telehealth services effectively. This may include:

Personal Details: Name, date of birth, contact information.
Medical History: Health assessments, consultation records, prescribed treatments.
Payment Information: Billing details necessary for processing payments.

3. Use of Personal Information

Your personal information is used to:

Provide and manage our telehealth services.
Facilitate consultations and treatment plans.
Communicate with you regarding appointments, treatments, and updates.
Process payments for services rendered.

4. Disclosure of Personal Information

We may disclose your personal information to:

Partner Pharmacies: For the purpose of compounding and dispensing prescribed treatments.
Medical Professionals: Involved in your care within our clinic.
Legal Obligations: When required by law to disclose certain information.

We do not share your personal information with third parties for marketing purposes without your explicit consent.

5. Data Security

We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. This includes secure storage solutions and encrypted communication channels.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To do so, please contact us. We will respond to your request within a reasonable timeframe.

7. Cookies and Website Analytics

Our website may use cookies to enhance user experience and analyse site traffic. You can adjust your browser settings to refuse cookies; however, this may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us for any questions or queries.